THE SCHOOL ADMIN TEAM
1) You can email us:
- email@example.com for general queries related to your teaching and learning
- firstname.lastname@example.org for Associate, Study Abroad (for a semester), With a Year Abroad and international queries.
- email@example.com for assessment and assignment queries
- firstname.lastname@example.org for student support queries (for example, when your wellbeing is affecting your studies)
- email@example.com for research related queries
2) You can contact us via Live Chat (11am-3pm):
Find the Live Chat (tawk.to) box on our homepage (you may see it elsewhere too, e.g. on QMplus): https://www.qmul.ac.uk/sed/
Live chat is available between 11.00 a.m. and 3.00 p.m. Monday to Friday.
3) Book a drop in session with our Student Support Officer
You can book a drop in session via QMplus with our Student Support Officer Suzi Lewis. These sessions will be held via MS Teams.
5) Pre-booked appointment
Please note the SED physical reception is currently closed
Because of current social distancing restrictions in the Arts One Building, it is not possible at present to receive visitors to our Reception without a pre-booked appointment. If you arrive in person and you have not booked an appointment, we may not be able to see you.
We will have a small team available at the School Reception on the third floor of the Arts One building (room 3.40: follow the signs at the top of the stairs) to take brief queries from students who are unable to find the answer to their query elsewhere or via the online options available.
The team will :
- Answer your queries, where possible, or direct you to the most appropriate source of advice (including the online options listed above)
- Recommend other University support services that can help
In order to ensure you are seen quickly and safely please book a timed slot to see a member of the team by emailing firstname.lastname@example.org. The reception will be open from 11:00 a.m. – 3.00 p.m. Monday, Tuesday, Thursday and Friday, closed Wednesdays.
QUEEN MARY VACATIONS AND THE SCHOOL OFFICE
The School Office (where all the Administrative Staff are based) is open and staffed throughout the year, including student vacations but not including Bank Holidays and QM Closure Days.
If you need to see someone in the School urgently and your Advisor is unavailable, you should ask one of the administrative staff to see whether it is possible for you to see the appropriate Director of Student Support.